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Privacy Policy: How We Protect Your Account

When you open an account with harta168, your personal data and payment details stay secure under our privacy framework.

Data collection & retentionAccount security protocolsPayment data handling
harta168 Privacy Policy: How We Protect Your Account
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your personal information, or need to update your account details, our support team is ready to help. We respond to privacy requests within five working days. You can reach us via live chat inside your account lobby, email, or phone — all channels are available during our support hours.

Team online

Live Chat

Open the support panel in your harta168 account lobby. Available 24 hours daily. Messages answered within minutes during peak hours; longer waits outside peak times.

Email

Send privacy requests to our data protection officer. Include your account username and the details you wish to access or correct. We confirm receipt and respond within five working days.

Account Settings

Update your email, phone and personal details directly inside your account under Security & Profile. Changes take effect immediately and are logged in your account history for transparency.

SECURITY INSIDE

How We Secure and Manage Your Information

Your account is protected by encryption from the moment you log in. Deposits via DANA, OVO, GoPay and QRIS are processed through secure payment gateways that never expose your full payment details…

Encryption & Transport Security

All communication between your device and harta168 is encrypted using TLS 1.2 or higher. Your login credentials and payment details are never stored in plain text on our servers.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS compliant gateways. We receive transaction confirmation but not your full payment credentials, which remain with your payment provider.

No Third-Party Sales

We do not sell, rent or trade your personal data to advertisers or brokers. Third parties access your data only when required by law or to deliver our service (e.g., payment processors, game studios for live-stream optimisation).

Withdrawal Verification

Every withdrawal request triggers identity and account-balance verification by our compliance team. We retain these records for audit purposes but keep them segregated from your main profile data.

Data Access & Deletion

You can request a copy of your personal data, update it or ask us to delete your account. Submit requests via live chat or email; we respond within five working days with next steps.

Accountability & Escalation

Our privacy officer oversees all data handling. If you believe we have mishandled your information, escalate your concern through support and we will investigate within ten working days.

Privacy Policy: Frequently Asked Questions

These are the questions we hear most from players in Bandung, Medan and across Indonesia about how we handle account data, deposits and personal information.

No. When you deposit via DANA, OVO, GoPay or QRIS, you complete payment on the provider's secure page. We receive only a transaction confirmation and your deposited amount. Your payment credentials remain with your bank or digital wallet provider and are never sent to our servers.

We retain your account history, transaction records and identity verification for compliance and fraud-prevention purposes. The retention period depends on local law. You can request deletion of specific personal details, subject to legal and regulatory obligations, by contacting our support team.

Yes. Open live chat in your account lobby or email our support team with your account username and request. We prepare your data export within five working days. The file includes your profile, deposit history, withdrawals, login records and game play logs.

Only you can see your full account via your login. Our compliance and support teams access your records to verify withdrawals, investigate disputes or respond to your requests. We do not share your data with other players or third-party advertisers.

Reset your password immediately using the 'Forgot Password' link on the login page. If you see unauthorised activity, contact live chat or email support right away with details. We freeze your account, investigate the incident and recover funds if fraud is confirmed.

Yes, we use cookies to keep you logged in, remember your preferences and detect suspicious login patterns. These are functional and security cookies, not marketing trackers. You can manage cookie settings in your browser, but disabling some may affect login and withdrawal flows.

We notify you of material changes via email or a notice in your account lobby at least 30 days before the change takes effect. Your continued use of harta168 after that date means you accept the updated policy. Contact support if you disagree with the change.